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Health Ombudsman Act 2013 – 24 March 2016

Health Ombudsman Regulation 2014 – 1 October 2015

Quick to view summary

A person may make a complaint to the health ombudsman about a service provided by a health practitioner or a health service organisation. A person may make a complaint to the health ombudsman: orally, including by telephone; or in writing, including by email or other electronic means – see section 33 of the Act. The health ombudsman may assess a complaint to decide the most appropriate action to take, pursuant to section 14 of the Act. The health ombudsman may conciliate a complaint, which may lead to the parties entering a confidential legally binding settlement. For the definition of ‘health service’, refer to section 7 of the Act.

  • Sections 7, 10, 11, 13, 14, 15, 16, 17, 20, 21, 22, 23, 24, 25, 27, 28, 31, 32, 33, 34, 35, 38, 39, 42, 43, 44, 50, 56, 80, 90, 134, 151, 253, 254, 256, 275, 278

A regulation may prescribe a code of conduct, charter, standard or other document to provide guidance to health service providers, persons receiving health services and entities performing functions under this Act about the standard of services that should be provided by health service providers or a related matter. For a listing of current prescribed conduct documents, refer to regulation 5 of the Health Ombudsman Regulation 2014. For the definition of ‘health service provider’, refer to section 8 of the Act.

  • Sections 8, 288; Regulation 5
Reason for law

To protect the health and safety of the public; and to promote: professional, safe and competent practice by health practitioners; and high standards of service delivery by health service organisations; and to maintain public confidence in the management of complaints and other matters relating to the provision of health services. (Section 3)

Relevant links

Office of the Health Ombudsman
Make a complaint
Investigation register
Immediate registration action
Prohibition orders

The National Code of Conduct for Health Care Workers (Queensland) [Queensland Health]

Australian Commission on Safety and Quality in Health Care

Suggested further reading




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PLEASE NOTE: The information published on this webpage may be out-of-date. Please compare the currency date of the Act/Regulation against that published on the Office of the Queensland Parliamentary Counsel website. If you require access to Commonwealth statute law, please visit the ComLaw website. If you require access to the local council laws (by-laws), please visit the Local laws database.

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