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Introduction Agents Act 2001 – 1 December 2014

Introduction Agents Regulation 2002 – 1 July 2015

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A person may apply to the government in the approved form for a licence to carry on the business of an introduction (service) agent for 1 year, 2 years or 3 years. If a licence is granted, it is not transferable to another person. Note: The definition of an ‘introduction agent’ and ‘introduction service’ has a complex definition – refer to the Act sections for information. Section 15 excludes an organiser of a publicly advertised social activity open to any member of the public in certain circumstances from the definition of an introduction agent. Pursuant to section 16 of  the Act, a person arranging networking events would in most instances not be an introduction agent.

  • Sections 8, 9, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23A, 24, 32, 32A

A licensee must conspicuously show the number of the licensee’s licence in all types of communications with a person who is, or may become, a client of the licensee’s business as an introduction agent.

  • Section 32A

An introduction agent/employee or an associated person of an introduction agent must not represent herself or himself as being available to be introduced to persons entering into introduction agreements with the agent.

  • Sections 7, 34, 35

An introduction agent must restrict access to personal information given to the agent by a client. Note: if the ownership of an introduction agent’s business changes, the agent may transfer personal information held by the agent to the new owner of the business without the written consent of the person who gave the personal information, unless the person otherwise directs.

  • Section 36

Employees and clients of introduction agents must be over 18 years of age.

  • Sections 5, 38, 39, Schedule 2

A person collecting information for an introduction agent must before seeking the information, tell the person from whom the information is sought: (a) the reason the information is being sought; and (b) that the information is being sought for an introduction agent.

  • Section 40

If a client asks an introduction agent in writing to stop providing an introduction service to the client, the agent must immediately remove the client’s name from any list held by the agent of persons available for introduction; and within 2 business days after receiving the request, do everything else that it is practicable for the agent to do to comply with the request.

  • Section 41

Before entering into an introduction agreement with a person, an introduction agent must give the person a detailed, easily legible and clearly expressed written (disclosure) statement describing the introduction service to be provided under the agreement. Non-compliance may result in the agreement being voidable.

  • Sections 43, 46, 47, 48, 53

An introduction agreement is to comply with section 44 of the Act. Some details required in an introduction agreement include (among other matters): a full description of the service to be provided by the agent, the terms on which the service is offered, the price of the service and the method of payment. Non-compliance may result in the agreement being voidable. Note: A client is to be provided with a copy of a signed introduction agreement. Non-compliance may again result in the agreement being voidable.

  • Sections 10, 44, 45, 46, 47, 48, 53, 57, 60; Regulations 5, 6

An introduction agent must not, before any part of an introduction service is provided under the agreement, demand of, or receive from a client an amount that is more than the prepayment limit for the agreement (defined in the Schedule 2 dictionary). This provision only applies to certain introduction agreements – for further details, refer to subsection 49(1) of the Act. Non-compliance may result in the agreement being voidable.

  • Sections 5, 49, 50, 51, 52, 53, Schedule 2

An introduction agreement must provide that, apart from the first payment made under the agreement, the balance of the contract price for the agreement is to be paid: (a) at the end of the agreement; or (b) in equal instalments spread equally over the term of the agreement. This provision only applies to certain introduction agreements – for further details, refer to subsection 54(1) of the Act.

  • Sections 5, 54, 55, Schedule 2

A client may end an introduction agreement at any time before 5pm on the third clear business day after the client receives a copy of the signed agreement by giving signed notice to the introduction agent. Note: The agent may keep a minimal fee upon ending the agreement pursuant to subsection 59(1) of the Act.

  • Sections 5, 58, 59, 59A, Schedule 2
Reason for law

To provide for fair trading within the introduction agency industry (Section 3)

Relevant links

Introduction agents [Office of Fair Trading]

Check a licence

Introduction agent forms

Introduction agents – Review of the Chief Executive’s Decision [Queensland Civil and Administrative Tribunal]

Suggested links


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PLEASE NOTE: The information published on this webpage may be out-of-date. Please compare the currency date of the Act/Regulation against that published on the Office of the Queensland Parliamentary Counsel website. If you require access to Commonwealth statute law, please visit the ComLaw website. If you require access to the local council laws (by-laws), please visit the Local laws database.

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