The place to access your Free Legal Rights Information

Download PDF

Ombudsman Act 2001 – 1 July 2014

Quick to view summary

There is to be an ombudsman who is an officer of the Parliament. The ombudsman may investigate administrative actions of agencies on complaint; or on the ombudsman’s own initiative. Further to this function, the ombudsman may make recommendations to the agency about the appropriate ways of addressing the effects of inappropriate administrative actions or for the improvement of the practices and procedures. For the definitions of ‘administrative action’, ‘agency’ and ‘administrative action of agency’, refer to sections 7, 8 and 10 of the Act. A complaint may be made by any person, or by any body of persons, whether incorporated or not, apparently directly affected by the (administrative) action. Note: A complaint must be made by the eligible entity within 1 year of notice of the (administrative) action. For grounds that may prompt a report and recommendation, refer to section 49 of the Act.

  • Sections 7, 8, 9, 10, 11, 12, 13, 15, 18, 19, 20, 21, 22, 23, 24, 25, 46, 49, 50, 51, 52, 53, 54, 57, 90

The ombudsman may investigate an administrative action despite a provision in any Act to the effect that the action is final or cannot be appealed against, challenged, reviewed, quashed or called in question. Note: The ombudsman must not question the merits of a decision, including a policy decision, made by a Minister or Cabinet (or a decision that the ombudsman is satisfied has been taken for implementing a decision made by Cabinet) and any administrative action listed in subsection 16(2) of the Act, including: administrative action taken by- a tribunal, or a member of a tribunal, in the performance of the tribunal’s deliberative functions; a mediator at a mediation session under the Dispute Resolution Centres Act 1990; or the information commissioner in the performance of the commissioner’s functions under the Right to Information Act 2009 (section 128, 129, 130 or 131).

  • Sections 14, 16

The ombudsman may refuse to investigate a complaint if the ombudsman considers that the complainant has a right of appeal, reference or review, or another remedy (excluding a right under the Judicial Review Act 1991 to make an application to the Supreme Court), that the person has not exhausted; and it would be reasonable in the circumstances to require the person to exhaust the right or remedy before the ombudsman investigates the complaint. Note: The ombudsman may also refuse to investigate a complaint if the ombudsman considers that the complaint is trivial, frivolous, vexatious, etc.

  • Section 23

If a person gives a document to the ombudsman under an investigation requirement and the document did not exist before the investigation requirement and was created only for the purposes of complying with the requirement, the document is not admissible in evidence against a person in civil or criminal proceedings.

  • Section 48

If the ombudsman proposes to make an adverse comment about a person in a report under this Act, the ombudsman must not make the proposed adverse comment unless, before the report is prepared, the ombudsman gives the person an opportunity to make submissions about the proposed adverse comment.

  • Section 55
Reason for law

To give people a timely, effective, independent and just way of having administrative actions of agencies investigated; and to improve the quality of decision-making and administrative practice in agencies. (Section 5)

Relevant links

Queensland Ombudsman

Investigative Reports

Investigative Policies

Make a complaint

CTH: Commonwealth Ombudsman

Critique

Section 4: notes forming part of an Act is not common for Acts of Parliament.

Advertising

APL-advertising-500

× Note: Advertising on this webpage does not indicate that the entity advertising has any specialist expertise or accreditation. If specialist expertise or accreditation is promoted by the advertiser, they will have provided such information in their logo with no involvement from Access Point Law. It is expressly made clear that Access Point Law does not guarantee any level of expertise or accreditation of any advertiser and does not guarantee the accuracy of advertising information. You are encouraged to make your own enquires.

The author expressly disclaims all liability for loss or damage arising from your use or reliance on advertising information published at any time on this website.

Disclaimer: The information published on this webpage has been provided free for the benefit of the public and does not act as advice to any individual or other entity. If you require advice relating to your situation, go visit your professional adviser. The author and any third party advertising on this webpage expressly disclaim all liability for loss or damage arising from your use or reliance on the information published at any time on this webpage.

PLEASE NOTE: The information published on this webpage may be out-of-date. Please compare the currency date of the Act/Regulation against that published on the Office of the Queensland Parliamentary Counsel website. If you require access to Commonwealth statute law, please visit the ComLaw website. If you require access to the local council laws (by-laws), please visit the Local laws database.

Featured image from Flickr Commons – https://www.flickr.com/photos/internetarchivebookimages/14741142736

APL-SS BULLETINGLOBAL LAW PROGRAM LOGO

Access Point Law | ABN 85 103 203 656
Copyright 2015 Andrew Bird